The Finance Department, Utility Billing Division produces utility bills for City utility customers and
processes utility remittance payments. City utility services include: water, solid waste, and wastewater. The Division serves the City's residential and commercial utility customers by processing service requests for starting, changing, transferring and discontinuing City utility services.
The mission statement and goal of the Division is to produce accurate, understandable utility bills in an efficient, timely manner and provide friendly, courteous and effective customer service to the 20,000+ City utility customers.
Each month, the Division produces and processes utility bill payments for 20,000+ utility customers and handles 600+ utility, service requests.
Water Disconnection Policy for Delinquent Accounts
Shutoff Policy English
Shutoff Policy Spanish
Shutoff Policy Korean
Shutoff Policy Vietnamese
Shutoff Policy Chinese
Shutoff Policy Tagalog
How to Contact Us
The Division's office is located at 206 East Cook Street and is open for business Monday through Thursday between the hours of 8:00 A.M. and 5:00 P.M. You may contact the office at (805) 925-0951 extension 2217 or 2218 (Spanish).
For emergency water service call (805) 925-2631. Questions regarding water quality or assistance with water conservation may be directed to the Utilities Department (805) 925-0951 extension 7270, or by email at firstname.lastname@example.org