Starting & Discontinuing Service

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How to Start City Utility Service

Visit the City of Santa Maria Finance Department at 206 East Cook Street between the hours of 8:00 a.m. and 5:00 p.m. (Monday through Thursday) to start City utility services. Be prepared to present photo identification and a Social Security number. A new account set up charge will be added to your first utility bill. The City does not require a deposit.

Utility Start Residential Service Form     Utility Start Residential Service Form (en Espanol)

Utility Start Commercial Service Form   Utility Start Commercial Service Form (en Espanol)

How to Discontinue, Transfer, or Change Utility Services

Visit the Finance Department at 206 East Cook Street or contact the office by phone at (805) 925-0951, extension 2217 or 2218 (Spanish) between the hours of 8:00 a.m. and 5:00 p.m. to discontinue, transfer, or change utility services. Your utility customer account number is required to complete these transactions.

Utility Billing Notifications by Telephone

As of July, 2010, the City began using telephone notification to provide information about late utility bill payments. If your contact information has changed, please send an email to Utility Billing Update Notification and provide your name, address, account number, and telephone number at which you can be reached. You may receive a return phone call verifying your request. For more information, feel free to contact the Utilities Department at 925-0951 extension 7270.

Water Rates

The City's water rates are updated at least once a year. Please follow the link below to the City's most recent water rates.

Water Rates

Third-Party Payment Services

The City suggests that customers using a third party electronic payment service (on-line banking or merchant services) pay their bills 10 days in advance of the due date. If these services do not remit payments to the City before the final due date, customers will be responsible for late payment charges.

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